Terms of Service
On this page, you can find all the academic, administrative, and financial requirements you need to know before enrolling in our Turkish language course. Please review this information carefully before registering for our Turkish language courses.
1.1 Our General Turkish courses are designed for students aged 16 and above. The program aims to enable adults to use Turkish confidently in daily communication, education, and professional life.
1.2 Turkish lessons for children are designed for students aged 6 and above. Lessons are supported with games, songs, and interactive activities to help children learn Turkish naturally and enjoyably.
2.1 Course Objectives
The primary aim of the course is to enable students to use Turkish effectively, fluently, and accurately. The course targets CEFR levels A1 to C1, ensuring progression appropriate to each student’s level.
2.2 Program Structure
The program develops reading, writing, listening, and speaking skills in a comprehensive manner according to CEFR standards. General Turkish courses consist of 5 lessons per day, 20 lessons per week, with equal emphasis on all four core skills. The course includes practical usage examples and applied activities to reinforce learning.
2.3 Progression and Online Continuation
After completing a face-to-face level, students may continue the next level online. However, students who leave a course midway are not entitled to complete the remaining lessons online.
3.1 Lessons are conducted according to the weekly schedule set in the academic calendar. In face-to-face courses, there are morning and afternoon group options on weekdays and weekends. You can access the current schedule for face-to-face group lessons here: https://esracan.shop/genel-turkce/
3.2 Online lessons provide equivalent content and quality to face-to-face lessons. For online group lesson schedules: https://esracan.shop/online-turkce/
3.3 In online and face-to-face one-to-one lessons, days and times are flexible and planned mutually by the student and teacher.
4.1 Program:
The program progresses in a balanced manner across communication, vocabulary, grammar, pronunciation, listening, speaking, and academic skills.
4.2 Course Materials:
Textbooks and supplementary materials are selected by the Institution to best suit the group’s level and the students’ learning needs. Teachers may recommend additional resources if necessary.
5.1 Placement Test
Before the course starts, a placement test is applied to ensure the student is placed at the correct level.
5.2 Estimating Level
Students who want to know their estimated level beforehand can use the Online Turkish Test page.
6.1 Attendance
Regular attendance to all classes is essential. Students are expected to attend at least 80% of the General Turkish courses. This percentage is the minimum requirement to ensure academic progress.
6.2 Absence and Academic Responsibility
Students who are absent (regardless of the reason) have the right to take the level exam.
However, the academic responsibility for the classes missed is entirely the student’s own.
Institution:
- The Institution is not obligated to provide free one-on-one make-up classes for missed lessons.
- The Institution cannot be held responsible for learning gaps caused by absence.
- The student agrees to complete missed topics using course books, provided materials, and self-study.
6.3 Make-up and Additional Support
The Institution may, upon request and depending on availability, provide:
- Paid private lessons
- Group-based extra support
- Discounted repeat in the next course
These supports are at the Institution’s discretion and do not mean free make-up lessons.
6.4 Single-Level Students
For students taking only one level, attendance and self-study discipline are determinant for academic success.
If the student fails the level exam due to absence or insufficient participation, the Institution is not responsible and progression to the next level is not guaranteed.
7.4 Classroom Conduct and Behavior
- Students must avoid any behavior that disrupts the class.
- All students must refrain from causing physical or verbal harm to others.
- Students from different cultures and nationalities must participate with mutual respect.
- Course materials and classroom equipment must be handled carefully and protected from damage.
- Each student is responsible for maintaining a safe and productive learning environment.
Note: Failure to follow these rules may result in disciplinary action, including termination of enrollment. Students are expected to focus on learning Turkish in a respectful and safe environment.
8.1 Missed Classes
Classes missed by the student are not automatically subject to make-up.
8.2 Private Lessons
Requests for private lessons are subject to an additional fee.
8.3 Program Changes
In the event that the Institution makes changes to the course schedule or program, a make-up plan may be arranged at the Institution’s discretion.
9.1 Students in private Turkish courses have a maximum of 3 lesson deferral rights.
9.2 Deferral applies only to package programs.
9.3 Since lesson plans are fully prepared according to participant requests, cancellations or refunds are not provided for such courses.
10. Fees and Payment Policy
10.1 Course and course material fees must be paid in full at the time of registration, before the course starts.
10.2 General Turkish Courses (A1–C1)
10.2.1 Students enrolling in General Turkish courses who do not request a student certificate for residence purposes may pay course fees based on level (A1, A2, B1, B2, C1).
10.2.2 No additional book fee is charged for students who make a lump-sum payment.
10.3 Students Registering for Residence Permit Purposes
10.3.1 Students who request a student certificate for the purpose of obtaining a residence permit are required to pay the full one-year course fee in advance in order to receive a one-year student certificate.
10.3.2 If the student cancels the course after obtaining the residence permit, the remaining course fee shall not be refunded.
10.4 Private Turkish Lessons
10.4.1 In Private Turkish Lessons, no refund shall be made if a lesson is cancelled without a valid excuse.
10.5 Method of Payment and VAT Application
10.5.1 Different payment practices apply depending on the country from which the payment is made.
10.5.2 Payments Made from Outside Turkey
a) For bank transfers made from outside Turkey, payment is collected based on the foreign currency course fee amount.
b) VAT is not applied to payments made from outside Turkey.
c) All bank transfer, remittance and transaction fees are borne by the student.
d) The institution shall not be responsible for any amounts that do not reach its account in full.
10.5.3 Payments Made from Within Turkey
a) For all payments made from within Turkey, the course fee is collected by adding 20% VAT.
b) The invoice shall be issued as follows:
? € + 20% VAT = ? €
c) The TRY equivalent of the payable amount is calculated based on the foreign currency selling rate of our institution’s contracted bank on the payment date.
d) Therefore, if the registration/agreement date and the payment date differ, the payable TRY amount may vary.
e) Payments made without VAT or with an incomplete amount shall not be considered valid, and the registration process will not be completed.
11. Course Cancellation and Refund Conditions
11.1 Right to Refund
Students who submit a cancellation request at least 1 week (7 days) before the course start date may receive a refund under the following conditions.
• 20% of the paid fee is applied as a deduction within the scope of legal taxes and registration–administrative procedures.
• The remaining 80% amount is refunded to the student’s bank account.
11.2 Acceptable Reasons for Refund
After the course has started, refund requests may be considered in the presence of the following documentable and reasonable reasons:
• Health problems documented with a medical report
• Relocation to another city or country (applicable only to face-to-face courses and must be supported by appropriate documents)
• Death of a family member
For the submission of relevant documents and details regarding the refund process, the office must be contacted.
11.3 Cancellation After the Course Has Started
In general, no refund is provided for cancellations made after the course has started.
However, in order to prevent student hardship, the institution may, if deemed appropriate:
• Transfer the course right to another term, or
• Place the student in a suitable alternative program
11.4 General Provisions
• All payments are subject to the terms of the agreement that enters into force upon registration confirmation.
• In face-to-face courses, situations arising from the student’s personal circumstances (visa, residence permit, change of address, etc.) that affect the education process may be evaluated upon submission of relevant documents.
• In cases where a refund cannot be made, the most suitable alternative solutions are evaluated together with the student.
11.5 Refund Process
• Refund requests are processed after the required documents are submitted in full.
• The remaining amount after the 20% deduction is refunded to the student’s bank account.
• Processing times may vary depending on banks or payment providers; the institution cannot be held responsible for such delays.
12.1 Students may request a deferral in writing at least 1 week before the course start date for a valid excuse.
12.2 The excuse must be verified with an official document to be considered valid.
12.3 Upon approval of a valid deferral request, the student’s course right will be reserved until the next course term.
12.4 The deferral right can only be used once.
13.1 Platform
Online lessons are conducted via the Zoom platform. Screen sharing and digital learning materials may be used during the lessons when necessary.
13.2 Attendance and Roll Call
Students are expected to join the lessons on time. Attendance is taken at the beginning of each lesson. The lesson duration will not be extended for students who join late.
13.3 Technical Requirements
To participate in online lessons, students must have a stable internet connection and a device with a functioning camera and microphone. The institution is not responsible for technical problems arising from the student’s internet connection or equipment.
13.4 Online Lesson Cancellation and Rescheduling Policy
Online lessons are scheduled as part of a course package and are generally conducted as one-to-one lessons.
Students are entitled to reschedule a lesson up to three times during the course package.
To be accepted, cancellation or rescheduling requests must be submitted in writing at least 24 hours before the scheduled lesson time.
Requests made less than 24 hours before the lesson will not be accepted and the lesson will be considered as completed.
Missed lessons are not guaranteed to be rescheduled.
14.1 Transfer service is provided on weekdays between 08:00–20:00.
14.2 The fee is 50€ per person.
14.3 Students must provide flight information to the institution at least one day in advance.
14.4 The institution is not responsible for flight changes, deferrals, or cancellations not notified in advance; no refund is provided.
15.1 The institution can arrange student dormitories, private homes, hotels, or apartments upon request.
15.2 A one-time fee of 80€ is charged for all reservations.
15.3 Accommodation contracts are made by the student and all responsibilities belong to the student.
16.1 Applicants requesting an acceptance letter must pay 400$.
16.2 The original document is sent within 3–5 business days after payment.
16.3 The institution does not communicate with consulates regarding the visa process.
16.4 If the course registration occurs after obtaining the visa, 400$ is included in the total fee.
16.5 If the visa is not obtained, 400$ is non-refundable.
17.1 The institution is closed on official holidays; make-up lessons are not provided.
17.2 No break is applied between A1 and A2 levels.
17.3 After A2, a 3-day break is applied.
18.1 A placement test is conducted for students at A2 level and above.
18.2 At the end of each course, a course advancement exam is applied. The passing grade is 60.
18.3 Students who fail must take a make-up exam. An additional fee equal to 10% of the course fee applies for the make-up exam.
18.4 If the student fails the make-up exam, repeating the course is mandatory.
18.5 Students who cancel without repeating the course will have 20% deducted from the remaining course fee.
19.1 Students who successfully complete the course are entitled to receive a certificate.
19.2 Sufficient attendance and success are required for the certificate.
19.3 Online TÖMER Exam Fees:
19.3.1 Turkey: 180 USD
19.3.2 Europe: 200 EUR
19.3.3 USA: 210 USD
20.1 The institution provides health insurance services through partner agencies.
20.2 Students with this insurance are entitled to free residence appointment services.
21.1 The Institution may take photographs and video recordings during educational activities for educational and promotional purposes.
21.2 Participation in photographs and video recordings is subject to the Student’s explicit consent.
21.3 Explicit Consent Statement (Optional)
The consents below are voluntary and are not a condition for enrollment or participation in the course.
☐ Photo and Video Recording Consent
I hereby give my explicit and informed consent to appear in photographs and/or video recordings taken during the educational process and to the use of such materials by the Institution for promotional purposes, including but not limited to the Institution’s website, social media accounts, printed materials, and digital marketing content.
☐ Educational Recording Consent
I hereby give my explicit and informed consent to the audio and/or video recording of lessons for educational, quality assurance, and archiving purposes.
The Student has the right to withdraw this consent at any time by written notice.
The withdrawal of consent shall take effect from the date of notification and shall not affect any lawful use made prior to the withdrawal.
22.1 Students may first share complaints with their teacher.
22.2 If requested, the complaint is forwarded to the Director and a response is given within two business days.
22.3 The institution is obliged to evaluate all complaints seriously.
23.1 Corporate Confidentiality
The names of companies and institutions involved in corporate training programs, as well as employee information or details of such collaborations, are not published on any platform. This approach is adopted in line with the principles of confidentiality and mutual trust.
Course Terms and Participation Agreement
Article 1 – Definitions and Parties
1.1 In this Agreement, “Institution” refers to TURKCESTAN, “Student/Participant” refers to the person enrolling in the course, and “Parties” refer to both the Institution and the Student.
1.2 By enrolling, signing (physically or electronically), or making a payment, the Student confirms that they have read, understood, and accepted all terms of this Agreement.
Article 2 – Subject of the Agreement
2.1 This Agreement governs the course chosen by the Student: course name, level, duration, number of lessons, schedule, fees, payment terms, and provision of course materials.
2.2 The Institution will provide the course in accordance with the published program; modifications to instructors, schedule, or location may occur as specified in this Agreement (see Article 6).
2.2.a Courses will be held in Istanbul at TURKCESTAN’s partner centers in Şişli, Avcılar, or Kadıköy, according to group accessibility.
2.3 Prior to enrollment, a placement test may be conducted to determine the appropriate language level. Test results are valid for a maximum of four months. TURKCESTAN reserves the right to place the Student in a different level based on instructor evaluation during the first week of classes.
Article 3 – Student Responsibilities and Conduct
3.1 The Student shall not damage or destroy educational materials, classroom equipment, or Institution property. The Student agrees to fully compensate the Institution for any repair or replacement costs caused by them or their companions.
3.2 Attendance is mandatory: The Student must attend at least 80% of General Turkish lessons.
3.3 Students cannot exceed 20% absenteeism. Exceeding this limit, except for documented medical or emergency reasons, results in loss of eligibility for the final exam or course completion certificate.
3.4 The Student agrees to comply with discipline, dress code, use of electronic devices, and health and safety rules during classes.
3.5 Disruptive behavior, preventing lessons from taking place, verbal or physical attacks toward others, or damage to course property may result in termination of the Student’s enrollment.
3.6 For online or hybrid courses, the Student is responsible for their own equipment, internet, and platform access; the Institution is not responsible for connectivity or technical issues on the Student’s side.
3.7 The Student acknowledges that classroom or online sessions may be recorded by the Institution and that recordings may be stored as part of the Institution’s records and used as described herein (see Article 7).
Article 4 – Course Fees, Payment, and Late Payments
4.1 Course fees and materials must be paid in full before the course starts during enrollment.
4.2 For General Turkish courses (A1–C1): Students not requesting a student certificate for residence may pay in the currency equivalent using the Institution’s published exchange rate. Bulk payments are not subject to additional material fees.
4.3 Private (one-to-one) lessons are non-refundable unless a valid excuse exists (see Article 5).
4.4 In case of delayed payment, the Institution reserves the right to suspend course delivery, charge late fees, or take legal collection measures.
4.5 All bank, transfer, commission, and exchange rate differences are the responsibility of the Student.
4.6 Minimum enrollment requirements apply to all courses. If the minimum is not reached, the Institution may postpone or cancel the course, offering the Student a transfer to another course or full refund.
Article 5 – Course Cancellation, Refunds, and Enrollment Freeze
5.1 Students canceling at least 7 days before the course start date may receive a refund for documented valid reasons (medical report, relocation, family bereavement, etc.).
5.2 In such cases, the Institution will retain 20% as an administrative fee; the remaining 80% will be refunded.
5.3 No refunds are issued after the course starts. However, Students may transfer to another session or course.
5.4 Refunds will be processed after submission of required documents, credited to the original bank account or credit card (subject to bank/transaction processing times).
5.5 In documented valid cases, Students may request a one-time enrollment freeze before or during the course. The freeze is valid for up to one year. Any fee differences during this period are the responsibility of the Student.
5.6 If a course is canceled by the Institution for low enrollment or administrative reasons, the Student may transfer to another course, receive a full refund within 10 business days, or choose an equivalent make-up course.
Article 6 – Postponement, Modifications, and Force Majeure
6.1 Students may request one postponement prior to the course start with valid documentation (at least 1 week in advance).
6.2 Postponements are valid until the start of the next available course.
6.3 The Institution reserves the right to modify instructors, classrooms, programs, locations, or course elements with prior notice.
6.4 Force Majeure: In cases of natural disasters, epidemics, government closure orders, or events beyond control, performance obligations are suspended. The Institution may postpone lessons or adjust fees accordingly.
6.5 The affected Party must notify the other Party in writing within 5 business days of the Force Majeure event.
6.6 For course modifications (program, instructor, classroom, online platform), Students will be notified at least 3 business days in advance, except in emergencies.
Article 7 – Materials, Copyright, Recording, and Promotion
7.1 All course materials (books, digital content, videos, documents) are copyrighted and owned by the Institution. Students may not copy, distribute, or share materials without explicit permission.
7.2 Classes may be recorded (audio/video). Students consent to use of recordings for review, education, archiving, and promotion (opt-in consent required).
7.3 The Institution may use the Student’s name, photo, references, or excerpts from their educational experience in promotional materials, websites, or social media unless the Student submits a written objection in advance.
7.4 Student personal data will be processed in accordance with KVKK/GDPR.
Article 8 – Liability and Indemnification
8.1 The Institution’s liability is limited to providing educational services according to the published program.
8.2 The Institution is not responsible for issues arising from the Student’s equipment, internet, or factors outside its control.
8.3 Any Party violating this Agreement may be subject to claims for compensation by the non-breaching Party.
8.4 The Institution’s records constitute definitive evidence in case of disputes.
Article 10 – Certificates, Exams, and Make-up
10.1 Students who complete the course successfully and meet attendance requirements will receive a CEFR-compliant certificate upon passing the final proficiency exam.
10.2 Students who fail, scoring at least 40 points, may take a paid make-up exam.
Article 11 – Visa, Invitation Letter, and International Students
11.1 Students requesting an official invitation letter must pay USD 400.
11.2 The original letter will be sent within 3–5 business days after payment.
11.3 The Institution does not communicate with consulates and is not responsible for the visa process.
11.4 If the course registration occurs after visa issuance, the USD 400 fee is included in the total course fee.
11.5 If the visa is denied, the USD 400 is non-refundable.